Archive for the ‘yellow book sucks’ Category

Empty promises

Tuesday, April 11th, 2006

I have had it up to my brown eyes with the sales staff of Yellow Book. I called them AGAIN yesterday and was promised I would receive a telephone call from one of their sales representatives by close of business yesterday.

Did anyone call me?

Nope.

Am I now boycotting Yellow Book?

You can bet your Bionic-Woman-ripped-up-telephone-book that I am.

Weeks and weeks of, “Yes Ms. Davis, someone will call you today.” Weeks and weeks of no response from the sales staff at Yellow Book.

What does a small business owner have to do to get satisfaction from Yellow Book? Forget it. Skip that question. I no longer care.

KCC quotient is falling through the floor

Tuesday, March 7th, 2006

What is KCC? Good question. KCC = Killer Customer Care and the customer care I’m receiving, or lack thereof, from Yellow Book has hit an all time low.

Get it together folks … you’re about to lose my business and the business of several of my clients.