Davis Virtual Assistants

Ridiculous.

However, the CSR was very knowledgeable and skilled, so I won’t disrepect the company. For now.

So, I’m sitting here on hold waiting to talk to a vendor. Seems like I’ve been on this thing forever. While on hold, I really don’t want to get distracted and start another project, so instead I launch FreeCell and start to play. Let it be known I am completely addicted to this game, and it takes me anywhere from 30-60 seconds to complete one game. For our math purposes below, let’s go with 60 seconds per game.

Let’s do the math, shall we: I’m still on hold and so far, I’ve played NINE FreeCell games. (Editor’s Note: My winning percentage at this point is 100%.) I’ve been on hold for nine long minutes … and counting.

Is this company giving yours truly Killer Customer Care? Nope. Am I becoming more and more frustrated while on hold? You betcha! Am I going to diss this company on my blog? Perhaps, unless the CSR who picks up the phone steps up to the plate and wows me with a high-level of service.

Stay tuned for the total number of FreeCell games I played while on hold …

Applause for Vincent Ferrari for recording this exchange.

416-222-2896

Trying to pitch me on improving my site’s SEO and how they can “help me.” Each time, the same lady was on the other end of the line and each time, I told her she had called me earlier this morning, to which she replied, “from which company?”

This appears to be a Toronto-based company and frankly, they’re getting on my nerves. I know I’m giving them free advertising and I’m fine with that. I requested she send me information via e-mail in regards to their services, but nothing has come through as of yet.

Go ahead … call me again. I dare you.

Did anyone call me?

Nope.

Am I now boycotting Yellow Book?

You can bet your Bionic-Woman-ripped-up-telephone-book that I am.

Weeks and weeks of, “Yes Ms. Davis, someone will call you today.” Weeks and weeks of no response from the sales staff at Yellow Book.

What does a small business owner have to do to get satisfaction from Yellow Book? Forget it. Skip that question. I no longer care.

Get it together folks … you’re about to lose my business and the business of several of my clients.

After three days of some of the worst Customer Care experiences of my life, I’ve decided to award this week’s Customer Care Award to ….

Me and my Associates!

That’s right, sparky … we’re the big kahunas this week! We go the extra mile every day for our clients, we don’t nickel-and-dime our clients, and we respond to inquiries very quickly.

Thanks to Cingular, GoDaddy and my favorite, Allstate, for b-b-bad Customer Care this week. All of your examples make me wonder how you stay in business.

Finally, to the customer service rep at Allstate who just hung up on Hubster Joe … shame on you. He’s on his way to your office for a chat.

1. The package was delivered yesterday.

2. My mailcarrier did not ring my doorbell. Instead, she sTUffedaNdcraMMEd the package into my mailbox and by doing so, she broke my mailbox, to the point where the closing mechanism was destroyed.

I’m a chipper person by nature and I won’t let this get me down. Still, I need to find a way to improve the customer service of the USPS. I am on a mission.

Care to join me?