Good afternoon, campers!
Are you ready for this week’s DavisVA Customer Care Award? Check this out:
Yesterday, Hubster Joe and our good friend B. made a trip to Home Depot. (We’re starting new construction on our home). The guys were gone for hours, and I think they bought out the entire store! Anyway, as the guys were packing up our Jeep, they realized they didn’t have enough room to hold the 2X4s and all the other stuff they had purchased. They should have a rented a truck for the day, but failed to do so. As they were packing the Jeep, one of Home Depot’s employees, who had just gotten off work for the day, jumped in to help. This kind young man took the remainder of our purchases and loaded them in his truck. To top it all off, he followed Hubster Joe home and then helped us unload everything … up to our attic! This is the same Home Depot staffer whom Hubster Joe has befriended … he always asks his advice when he’s in the store.
What this young man did last night for us was obviously above and beyond the call of duty. And yet, he did it. He stepped up to the plate and offered to help. Mind you, our home is approximately 30 minutes away from Home Depot, and in the opposite direction of where this young man lives.
I love Home Depot and the example above is just one of the many reasons why. Home Depot delivers killer customer care, and the same may be said for their staff.
Can the same be said for you and your company?