Who loves ya, baby?
Friday, May 6th, 2005I have countless Google Alerts in play, and always setup a new Alert after I publish an article online. So, this morning I’m checking Gmail Alerts and I see an article I’d written last month on an international website. Excellent! I write a thank you e-mail, never expecting to receive a response.
Lo and behold, later in the morning I received a lovely response. I won’t divulge the contents, but suffice it to say the respondent was very complimentary and told me my article made her take action. Excellent X2!
Did I save this e-mail? You betcha I did, storing it in my “I Am So Cool” folder. This is my version of the “pat on the back” folder. If I’m having a bad day, or if I’ve made a misstep, I check my “Cool” folder, get some inspiration and then move on with my day.
Look, we all need to hear “thank you” and “I appreciate you” and “you’re important to me.” I fully believe you should spread the love to your service providers. Tell your grocery clerk thank you and watch him smile! Before you hang-up the phone with your telco or cable provider, kill the rep with kindness and let her know that YOU know she’s got a tough gig.
If you don’t have a “Cool” folder, I want you to create one right now. Save all those special notes for when you’ll need ‘em down the line.
